My payment did not go through. What can I do?
First, please check whether:
- The account details you entered were correct
- Your credit or debit card has expired
- There are sufficient funds in your account
You can try a different payment method without placing a new order: just change your payment method in the existing order.
If you are still not sure why the payment did not go through, please contact your bank.
If in doubt, you can also contact our customer service team by emailing say@hi-werns.com. Make sure you have all the necessary order and payment information to hand.
- The account details you entered were correct
- Your credit or debit card has expired
- There are sufficient funds in your account
You can try a different payment method without placing a new order: just change your payment method in the existing order.
If you are still not sure why the payment did not go through, please contact your bank.
If in doubt, you can also contact our customer service team by emailing say@hi-werns.com. Make sure you have all the necessary order and payment information to hand.
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