Returns & Refunds

• What is the address for returns?
• How will I receive my refund?
• Can I return items from different orders in the same parcel?
• What options are there for returning goods?
• I’ve forgotten to enclose my returns note in the parcel. What can I do?
• My return parcel has not been delivered to you.
• Have you received my return?
• When will I receive my refund?
• Is it possible to exchange an item?
• What happens if I forget to enclose my returns note?
• Will you refund the shipping costs if I return something?
• What are your return policies outside of Germany?
• I have been refunded the wrong amount.