Can I cancel my order?
Items are picked and packed ready for dispatch as soon as payment is received, so there is a very small time-frame for cancellations. It is not currently possible to cancel orders via your customer account on our website.
NB: We enclose a returns label with each order so that you can return items free of charge. If you return something, please keep your proof of posting.
However, you can contact our customer service team by emailing say@hi-werns.com to discuss the details of your order.
NB: We enclose a returns label with each order so that you can return items free of charge. If you return something, please keep your proof of posting.
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